Telephony Audit

Telmanage will work together with your hotel, BT, alternative carrier and your maintenance suppliers to produce a telaudit report detailing recommended steps to be taken to reduce unnecessary costs and also highlight risks.

Analysis of your telephone call invoices to: -

     • Highlight errors and omissions.
     • Ensure itemization of all recurring charges.
     • Confirm that latest price plans (e.g. BT Business plan)

        are being used

Check call accounting system to ensure maximum revenue capture (i.e. are any calls being "lost" and not posted to front office system)

Are house phones able to make outside calls?

Removal of unused BT exchange lines.

Reduction in unused ISDN30e channels - remove "over trunking" - is your system configured for the traffic levels of 5 years ago?

ISDN2e - Does your sales team promote its availability?

Guest room telephone charging information - does it meet British Hospital Association Code of practice.

Call Restrictions - Why does your new temporary Australian chef have international telephone call access?

Alternative carrier via Carrier Preselect - no change needed to hotel's telephone
system programming but gives lower costs of calls AND enhanced fraud notification

Review of maintenance contracts on telephone system AND connections.

Blocking of Guest Calls to post billed Adult lines.

When was the last powerdown test of your telephone system AND its connections to BT? .